That means being able to pinpoint landmarks or identify doors and windows on a structure-something a top-down-only view can’t provide. In particular, the agency needed oblique imagery taken at a 40- to 45-degree angle to give call takers and dispatchers critical location intelligence during an incident. Knowing the challenges Maricopa Region 911 faced, Eaton worked to determine whether a hybrid solution that met the jurisdiction’s needs was possible.Īccording to Eaton, the use of aerial imagery was always part of the plan. The agency had to build something that had the security of a self-hosted system and the scalable flexibility of cloud computing to improve common operating picture in and around the county. Yet connectivity across 26 PSAPs wasn’t just a nice-to-have for Maricopa Region 911. As a result, integration with outside systems and coordination with other PSAPs or partners is difficult-and sometimes downright impossible. It serves the cities of Phoenix, Mesa, Chandler, Glendale, Scottsdale, and Tempe, as well as dozens of other communities spanning more than 9,200 square miles with a population of more than 4 million.įor security reasons, most PSAPs rely on self-hosted, fully contained technology resources such as maps, phone systems, and other tools. Maricopa Region 911 comprises a total of 25 PSAPs in Maricopa County and one PSAP in Pinal County. The sheer size of the region, however, presented a unique challenge.
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Like many of the nearly 6,000 Public Safety Answering Points (PSAPs) across the country, Maricopa Region 911 easily identified the benefits of self-hosting and managing its own GIS resources: improved logistics, reduced upgrade costs, and simple operation with no wait time for vendor updates. That was the year that Maricopa County, Arizona, began exploring web mapping and later moved to its own in-house system. Prior to 2012, Eaton says, he had only “dabbled” in platform development and integrations. The GIS Manager for Maricopa Region 911 for the past 14 years, Eaton previously worked as a GIS analyst for the Phoenix Fire Department. The PSAPs of Maricopa County, Arizona, show that when technology integrators and developers come together, new possibilities and hybrid solutions can bridge gaps and advance the entire industry.ĭave Eaton has been working with Geographic Information Systems (GIS) and mapping solutions for more than two decades. By Amanda Bullen, Regional Technical Manager, EagleView
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